Discrepancies & Returns
Tax ID required | Wholesale customers only
Something wrong with your order? Tell us below and we’ll reply within 24 to 48 hours.
Our Policy
- All discrepancies and damage claims must be made within 30 days of receipt.
- Returns require a return authorization (RA) number marked on the outside of every box. Return shipping is at your expense.
- We accept returns for manufacturer defects only, not customer neglect or misuse. Credit is issued after we receive and inspect the goods.
- All returns are subject to a 20% restocking fee.
Questions? Customer Care: 1.800.635.0846 | info@sunnsand.com | Se habla español
Step 1: Email Your Photos
Photos help us settle your claim faster. Email them to info@sunnsand.com and claims@sunnsand.com, with your account and invoice number in the subject line.
Step 2: Fill In the Form Below
Enter your store name in Company Name and your invoice number in Order Number. Then copy the list below into the Comments box and fill it in:
Account #:
Invoice date:
Issue (damaged / short / overage / quality / other):
SKU 1 – qty – note:
SKU 2 – qty – note:
SKU 3 – qty – note:
Preferred solution (credit invoice or card on file / ship missing or damaged styles / other):
Photos emailed? (yes / no):
Invoice date:
Issue (damaged / short / overage / quality / other):
SKU 1 – qty – note:
SKU 2 – qty – note:
SKU 3 – qty – note:
Preferred solution (credit invoice or card on file / ship missing or damaged styles / other):
Photos emailed? (yes / no):