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Current Consumer Offer: Buy ANY 2 items → Get 3rd item FREE

CUSTOMER CARE CENTER | 8:30am - 5pm CST

1.800.635.0846 | info@sunnsand.com 

Customer Service & Policies

Sun 'N' Sand® Customer Service & Policies

Welcome to the Sun 'N' Sand® Customer Care Center. Whether you are a long-time retail partner or a first-time shopper, our mission remains the same: to provide superior resort accessories while remaining a pleasure to work with.

1. Ordering & Shipping

  • How to Order: All consumer orders must be placed online via our website through a personalized account. We do not accept consumer orders via phone or email.

  • Wholesale Orders: Retailers may contact our team at 1-800-635-0846 or info@sunnsand.com (8:30 am – 5:00 pm CST) or visit the FOR MY STORE section.

  • Shipping Rates: FREE SHIPPING is available on consumer orders of $50 or more within the contiguous Lower 48 USA states (Excludes AK & HI).

  • Fulfillment: Every effort is made to ship orders from Grand Prairie, TX within 24–48 hours (Mon–Fri). Expected delivery is 4–7 business days via USPS, UPS Surepost, or UPS Ground.

  • International Shipping: We currently do not ship to individual consumers outside of the United States.

  • Sales Tax: Applicable sales tax is added to all Texas (TX) orders.

2. Consumer Return & Refund Policy

We want you to be completely satisfied with your purchase. Please note: All original purchases must be made from sunnsand.com or sunnsand.net to be eligible for return.

  • 30-Day Window: Unused merchandise with original tags attached may be returned within 30 days of receipt.

  • How to Start a Return: Email onlinesupport@sunnsand.com with your order name and number to request a return label.

  • Bulk Returns/Shipments: To ensure fair use of our return program, free returns are limited to up to three (3) items per order, per customer, per year, and are approved on a case‑by‑case basis. Large bulk shipments and used merchandise are not eligible for free returns. We reserve the right, at our discretion, to deny free return shipping or refuse any return shipment in cases of policy abuse or non‑compliance.

  • Damaged or Incorrect Items: Report these within 30 days with photographic evidence to onlinesupport@sunnsand.com for a replacement. We do not offer exchanges at this time.

  • Promotional Returns (BOGO/Sales):

    • BOGO: Both items must be returned for a full refund. If one is kept, a 50% refund is issued.

    • Free Items: Free promotional items have no return value and are yours to keep.

  • Exclusions:

    • ADORA Collection: All sales are final on SKUs starting with "AD" due to limited seasonal availability.

    • Bulk Shipments: Free returns are limited to 3 items per order. We do not offer free returns on large bulk shipments or used merchandise.

  • Refunds: We do not charge restocking or re-handling fees. Refunds are issued to the original payment method within 3–7 business days of warehouse receipt.

3. Privacy & Data Security

Sun 'N' Sand® Accessories is committed to protecting your personal and business data.

  • Information Collection: We collect data (Name, Email, IP, Cookies) only to provide services you request, such as newsletters or order fulfillment.

  • Cookie Policy: We use cookies to improve site navigation and analyze web activity. You can disable these in your browser, though some site functions may be affected.

  • Protection for Children: We do not knowingly collect information from anyone under the age of 13.

  • Data Security: We take reasonable steps to maintain the security of your information, though no internet transmission is 100% secure.

  • Third-Party Links: We are not responsible for the privacy practices of third-party sites linked from our store.

  • GDPR: For European General Data Protection Regulation information, please select here.

4. Legal Terms & Conditions

  • Intellectual Property: All content, including text, graphics, trademarks (Sun 'N' Sand®, ADORA, Laurel Burch, etc.), and code, is the property of Sun 'N' Sand® Accessories LLC.

  • Typographical Errors: We reserve the right to refuse or cancel orders placed for products listed at an incorrect price, even if the order is confirmed.

  • Limitation of Liability: This site and its materials are provided "as is." Sun 'N' Sand® is not liable for special or consequential damages resulting from the use of this site or the performance of our products.

  • Governing Law: Your use of this site is governed by the laws of the State of Texas, U.S.A. Any legal proceedings shall be held in Dallas County, Texas.

Sun 'N' Sand® Accessories | Est. 1986

What Matters Most To Us: A Belief In God • Our Families • Our Employees & Salesmen • Our Customers • Superior Products at Great Value • Being a Pleasure to Work With.

Choose the Original – Choose Sun 'N' Sand®